Due to the intimate nature of the products, we are not able to accept returns of items for refunds for ANY products once the product has been accepted by the customer from the mail carrier. This is for health and sanitary reasons. We would never send a toy to a customer that had been in another customer's hands already - for everybody's safety, security, and peace of mind. 

You may, however, be able to receive a refund, minus shipping costs, if you properly follow the cancellation policy below before officially accepting the package from the mail carrier.

If an item is defective or not functioning properly within 30 days of receipt, however, we can help you out. We can replace your toy - or walk you through the sticking points that are giving you trouble! Simply email support with photos and videos of the malfunctioning toy at or use our contact form


If you choose to cancel your order that has not been shipped, please email with your order number within 12 hours of your purchase. We are unable to cancel any orders that have already shipped - including during the small timeframe where the mail carrier has retrieved the package from us before we've been able to provide your tracking number to you.

If your order has already shipped, you may choose to refuse delivery to allow the mail service (USPS, FedEx, UPS, or DHL) to officially return the package to sender. Once the package is received by our warehouse, a refund, minus the Kinkly Shop's original cost of shipping, will be processed. If you choose to have the item reshipped after refusing delivery, a new shipping fee will be charged to you.